1. Overview of Policy Scope

This Refund and Cancellation Policy governs the terms under which refunds, project cancellations, and deposit adjustments are administered by cloudmovepro (“we”, “our”, or “us”) for professional cloud migration advisory services and digital infrastructure planning frameworks provided to corporate clients across Europe.

2. Initial Deposit and Allocation Terms

  • Deposit Allocation: When a client places an initial deposit via www.cloudmovepro.com, these funds are immediately allocated to reserve dedicated engineering hours, schedule preliminary intake sessions, and initiate architectural scoping.
  • Non-Refundable Window for Commenced Work: Once formal advisory work or infrastructure assessment has commenced (typically within 24 to 48 hours following deposit submission), the initial deposit becomes non-refundable due to the immediate allocation of professional labor and resources.

3. Cancellation and Refund Timeframes

Clients may request a cancellation and refund under specific operational conditions subject to strict timeframes:

  • Pre-Commencement Cancellation: If a cancellation request is submitted in writing via cloud@cloudmovepro.com within 14 calendar days of the initial order placement, and prior to the commencement of any advisory or scoping work, the client is eligible for a full refund of the deposit.
  • Post-Commencement Evaluation: Once scoping or advisory documentation delivery has begun, refunds are evaluated on a strict case-by-case basis. If a project is terminated mutually by both parties after work has started, a partial refund may be issued, calculated proportionally based on the unperformed portion of the agreed service scope, minus administrative and preliminary assessment expenses.

4. Custom Advisory Services & Completed Milestones

  • Non-Returnable Nature of Intellectual Output: Due to the customized and intellectual nature of cloud migration strategies, architectural blueprints, and roadmaps, once a specific milestone deliverable has been transmitted to the client, it cannot be recalled or returned. Consequently, completed milestone phases are strictly non-refundable.
  • Final Balance Settlement: Remaining service fees billed upon completion of intermediate scoping stages are due in accordance with the agreed contractual schedule and are non-refundable once settled.

5. Refund Request Procedure

To request a cancellation or review a billing adjustment, corporate clients must submit a formal written notice to cloud@cloudmovepro.com.

  • All requests must include the original transaction reference, company name, and a detailed justification for the cancellation.
  • Valid refund requests approved by our administrative team are processed within 14 business days through the original method of payment.